Intern Meetings: An Inside Scoop

Written by: Kat Bakhmetyeva

At ESHC, interns are a vital part of our practice. College students join us from all over the country to gain hands-on experience in Audiology, Speech, and Marketing. They learn, work and attend regular educational sessions with our specialists.  Last week our interns had the opportunity to explore the latest hearing aid technology, with the help and guidance of Tristan, a hearing aid company representative. The following is a recap of the experience from our Marketing student:


“Our intern meetings take place every Friday, in the ESHC Kirkland office. Currently, the clinic is hosting four full-time interns and welcomes all new employees to attend as well. Every week is different, but today was extra special: we explored and learned about the latest advances in hearing instruments. As a Marketing student, I love to get an inside scoop on the industry I promote every day and apply our clinic’s collaborative approach to learn about each division.

As usual, in the beginning of our meeting, we shared our ups and downs of the week. Audiology and Speech interns talked about interesting cases, I introduced some upcoming events, and the new employees recapped on their latest progress. This time of the meeting is the perfect time to encourage my colleagues in their work and receive some support during the “stretch” days.

As we sat around the table, Tristan began her demonstration of the newest models of hearing aids. There is a huge variety of designs, colors, and looks, yet they all have one thing in common: when worn, they are barely visible. Some colors match the wearer’s skin tone, others – the custom made ones – are practically invisible when inserted into the ear. The design of each instrument is delicate and light, so the wearer wouldn’t even feel it around his or her ear.

It was exciting to realize just how far along hearing technology has come when we learned about how fast the sound gets transmitted in the newer models. Some three years ago, you.would.hear.your.conversations.like.this, with long pauses and elongated words. In contrast, now the delivery speed is comparable to what we are normally used to when speaking. The models we were looking at in particular also come with a handy smartphone app to regulate volume, switch to and from various programs, listen to music and even connect to the TV.

Finally, we got to see the full benefits of the newest hearing aid models through a Virtual Reality experience. I was the first lucky intern to try it out, as my colleagues took photos and giggled at my reaction. I was shown two segments of a dinner party, with a number of simultaneous conversations happening around. As I looked around this virtual world in the first episode, I saw a beautiful chandelier hanging above the table, a fancy dessert on my plate and several people chatting across from me. What struck me right away was the conversations appeared abruptly, with the volume switching from silent to loud as I moved my gaze around the virtual room. As Tristan explained, this is how the older, directional hearing aids work: you are only able to hear your partner if you are looking at him or her directly.

The contrast to this segment came in a few seconds. Suddenly the room was filled with chatter and noise. I realized that I didn’t have to turn my entire body to hear what the speaker on my right had to say, so I continued to eat my virtual dinner and listen to him at the same time. Another conversation began to sound interesting, as the couple in front of me decided to work out their issues. I could really feel the difference from the last “directional” segment when I heard someone call me over from another end of the table, and I didn’t even see him.

While virtual reality is a whole other topic, I am happy to have experienced it in the context of Audiology. This meeting and demonstration of hearing technology gave me a good understanding of what our patients experience. It also provided the incentive for more collaborative work to interns and employees from various disciplines.

We are grateful to be part of these weekly intern meetings, where we can not only discuss our progress, but also continue learning and stretching our knowledge. As I continue to grow as a professional, I will view my internship at ESHC as a prime example of how all internships should take place.”

New Online Payment Information: PatientPay

PatientPay LogoEvergreen Speech and Hearing Clinic has teamed up with PatientPay to provide you with online statements and bill payment so you can easily manage your medical expenses. Now you can access all your bills and payments online, no paperwork required!

PatientPay is an innovative, web-based service offered by our practice to ease the burden of paying your outstanding balance.

Benefits of using PatientPay:

  • It is absolutely free
  • You receive paperless statements
  • You can pay bills with one easy click
  • It maintains records for you to keep track of your payments
  • It helps you see exactly what you are being charged, your insurance benefits and any outstanding payments

How does it work?

  • Once you provide our clinic with your preferred email address (that’s all it takes!), you will begin receiving reminders that a bill is due. By simply clicking the link in the email you will get access to PatientPay’s secure site
  • You’ll need to register for the service which will only require your name, email and date of birth
  • Once you are registered, your statements will come directly to your email inbox.
  • You’ll be able to see all the charges from the practice and always have access to your statements as well.

 

Please feel free to ask any questions regarding PatientPay services and learn how to sign up in any of our offices or by watching PatientPay’s introduction video.

 

Full Newsletter Article: ESHC turns 35!

1-bluegrayIn 1979, the Sony Walkman was released, the Supersonics won the NBA championship, and Evergreen Speech and Hearing Clinic opened its doors for the first time. “I can’t believe it’s been 35 years since I started Evergreen Speech and Hearing Clinic…” says founder Dr. Thomas Norwood, AU.D.

Evergreen Speech and Hearing now spans three clinic locations, employs about 26 people, and is the premier provider of hearing and speech services in the Pacific Northwest.

“Technologically, things have changed drastically over this period of time,” says Dr. Norwood. Where hearing instruments are concerned, old analog hearing aids from days gone by have been replaced with state of the art digital instruments that far surpass the devices of 35 years ago, and Evergreen has been on the cutting edge of the newest hearing technologies every step of the way.

At Evergreen, we’ve practiced a legacy of transforming lives by resolving hearing, speech and balance issues for thousands of patients throughout the years.  Ours is a patient first motto, with a focus on individualized relationships and ongoing patient care.

“I joined the clinic about twelve years ago, and since that time I’ve seen so many changes happen in the speech department,” says Maryam Sadrzadeh, Speech Pathology Program Director.  “I’m very proud to be part of a clinic that values customized patient care, education, collaboration and evidence based practice. We are constantly changing…and looking for better ways to improve our results and to provide better service.”

Dr. Terry Limb, a co-owner and veteran Audiologist with Evergreen Speech and Hearing, agrees with these sentiments.  “In the thirty years I’ve been with Evergreen, the changes have been really remarkable.  When I first started, personal computers really didn’t exist at all. Now, everything we do is technology based…the diagnostic procedures that we utilize, even the hearing aids that people wear are on computers.”

Since its inception, Evergreen has kept a finger on the pulse of the most innovative diagnostic technologies and techniques that impact all aspects of hearing and speech services—from our Connect Program and state of the art Music Listening Lab, to personalized speech therapy and accent modification programs. Evergreen has also nurtured the successful careers of many new audiologists and speech therapists via internships and student programs throughout the years.

“One of the exciting things for me is seeing the patients who started with us 35 years ago, loyal patients, sending their friends and families over the years, seeing infants we identify now as successful attorneys and physicians…that’s a very rewarding thing, as well,” says Dr. Norwood.

Clinic Director, Ruth Norwood, BSN., is especially proud of Evergreen’s history of service to the community. From the Kids’ Parade in Redmond to serving up meals at Tent City, “We see our patients and know we’re making a difference in our community. It’s really been a highlight for me and something I’m really proud to be a part of at Evergreen Speech and Hearing.”

For a third of a century, we’ve been here for our patients and referring physicians. The professionals at Evergreen Speech and Hearing are excited to continue providing our community with the highest quality of care and most up-to-the-minute technologies possible.  Thanks for allowing us to serve you for so long!

Seattle Seahawk is inspiration to those with hearing loss

 

After appearing in a Duracell commercial that covered his journey of becoming the first legally deaf offensive player in the  NFL, Derrick Coleman has become an instant inspiration to those with hearing loss.

The inspiration he is to one little girl has gone viral after she wrote a letter to him that her Dad sent via Twitter. His response will make your heart melt.

Screen Shot 2014-01-23 at 8.48.19 AM Screen Shot 2014-01-23 at 8.50.15 AM

“Even though we wear hearing aids, we can still accomplish our goals and dreams!”

Thank Derrick for being a great inspiration and role model!   Go Hawks!

 

1/2 Price Custom Molded Earplugs for Superbowl 12th Man

The Seahawks are Superbowl bound and ESHC wants to support your ultimate 12th Man experience. If you are heading to New Jersey, bring your ticket in for a set of half price Green and Blue custom molded earplugs to protect your hearing during the celebrations. Offer good through tomorrow (to ensure they are ready for your trip). Call your friends and family who have tickets and let them know right away to book an appointment at one of our three convenient Eastside locations. Go Hawks!

ESHC Turns 35

1-cyanIn 1979, the Sony Walkman was released, the Supersonics won the NBA championship, and Evergreen Speech and Hearing Clinic opened its doors for the first time. “I can’t believe it’s been 35 years since I started Evergreen Speech and Hearing Clinic…” says founder Dr. Thomas Norwood, AU.D.

Evergreen Speech and Hearing now spans three clinic locations, employs about 26 people, and is the premier provider of hearing and speech services in the Pacific Northwest.

“Technologically, things have changed drastically over this period of time,” says Dr. Norwood. Where hearing instruments are concerned, old analog hearing aids from days gone by have been replaced with state of the art digital instruments that far surpass the devices of 35 years ago, and Evergreen has been on the cutting edge of the newest hearing technologies every step of the way.

At Evergreen, we’ve practiced a legacy of transforming lives by resolving hearing, speech and balance issues for thousands of patients throughout the years.  Ours is a patient first motto, with a focus on individualized relationships and ongoing patient care.

“I joined the clinic about twelve years ago, and since that time I’ve seen so many changes happen in the speech department,” says Maryam Sadrzadeh, Speech Pathology Program Director.  “I’m very proud to be part of a clinic that values customized patient care, education, collaboration and evidence based practice. We are constantly changing…and looking for better ways to improve our results and to provide better service.”

Dr. Terry Limb, a co-owner and veteran Audiologist with Evergreen Speech and Hearing, agrees with these sentiments.  “In the thirty years I’ve been with Evergreen, the changes have been really remarkable.  When I first started, personal computers really didn’t exist at all. Now, everything we do is technology based…the diagnostic procedures that we utilize, even the hearing aids that people wear are on computers.”

Since its inception, Evergreen has kept a finger on the pulse of the most innovative diagnostic technologies and techniques that impact all aspects of hearing and speech services—from our Connect Program and state of the art Music Listening Lab, to personalized speech therapy and accent modification programs. Evergreen has also nurtured the successful careers of many new audiologists and speech therapists via internships and student programs throughout the years.

“One of the exciting things for me is seeing the patients who started with us 35 years ago, loyal patients, sending their friends and families over the years, seeing infants we identify now as successful attorneys and physicians…that’s a very rewarding thing, as well,” says Dr. Norwood.

Clinic Director, Ruth Norwood, BSN., is especially proud of Evergreen’s history of service to the community. From the Kids’ Parade in Redmond to serving up meals at Tent City, “We see our patients and know we’re making a difference in our community. It’s really been a highlight for me and something I’m really proud to be a part of at Evergreen Speech and Hearing.”

For a third of a century, we’ve been here for our patients and referring physicians. The professionals at Evergreen Speech and Hearing are excited to continue providing our community with the highest quality of care and most up-to-the-minute technologies possible.  Thanks for allowing us to serve you for so long!

Connect +

iStock_000018264495Large

In 2009, Evergreen Speech & Hearing Clinic (ESHC) set forth to create a comprehensive hearing instrument program using the latest research and information from industry experts to assist patients in enhancing their communication. As ESHC enters it’s 35th year of hearing care for the Puget Sound community, the Clinic’s team of experienced audiologists set forth to re-create and re-energize the hearing instrument program with CONNECT+. The new program was inspired by a desire to create a new hearing care model unrivaled in the industry. The team ensured each element was evidence based, comprehensive, outcome dependent and individualized with a patient focus.

The program uses the newest technology with verifiable and repeatable processes. ESHC’s audiologists strive to enhance communication with patients, referrals and colleagues through clear documentation and verbal communication. The 2013 program puts an emphasis on individualization and the communication our team members have with each patient throughout the process.

ESHC took the time to develop a hearing care program that goes beyond hearing instrument technology with a goal of individualization for each patient. Modern instruments provide high quality sound awareness in a device that is attractive, discrete, easy to wear and suitable for listening in noise. Although hearing instrument technology can help aid communication, by itself there is no promise of success or patient satisfaction. At ESHC the doctors of audiology looked beyond technology for factors that could influence outcomes. Through patient interviews, case studies, and outcome research, ESHC found that success is rooted in the empowerment of patients and family members.

In addition, all aspects of the new CONNECT+ Program are created to support adult learning with visual, verbal and tactile information provided to the patient. Each hearing instrument consultation is paired with visual video information and verbal communication with the patients audiologist. Following the appointment, the patient and family members are provided with information discussed during the consultation in a format of the patient’s choosing.

The 2013 program now offers an Eco-friendly version provided on a customized thumb drive, or a printed version of the information customized to the individual patient’s experience.

The team at ESHC strives to lead the industry to identify, quantify and specify objectives and solutions according to patient’s individual needs.

Contact our offices to learn more about how this new program can be customized for you.