Keeping You Connected – Keeping You Safe
As the world prepares to reopen following the COVID-19, we want you to know that we are doing everything within our power to ensure your continued safety and wellness during your next visit to our offices. Over the past several weeks, we have implemented numerous safety measures and guidelines put forth by the CDC, WHO, and Washington State to protect our patients and staff during the pandemic. We will be continuing those measures for the foreseeable future to make sure that you remain both CONNECTED and SAFE.
- Telehealth and Remote Programming. We have received marvelous feedback from our patients about the benefits of tele-speech therapy and tele-audiology that go far beyond virus protection. Our providers utilize Cisco WebEx a HIPAA-compliant video communication platform. For speech patients, you can do speech-language therapy appointments online. For audiology patients, by logging on to your next appointment, your audiologist will be able to quickly adjust your devices while you remain in the comfort of your own home. That means no traffic and no waiting. For more information on our telehealth visits, please click here.
- Curbside Drop-off of Hearing Instruments. If you more comfortable waiting in your car, that is not a problem. Simply let us know that you would prefer curbside support. When your appointment time arrives, you call from the parking lot and we will run someone out to retrieve your devices for servicing.
- Minimizing Patient to Patient Exposure. We will accomplish this by staggering patient appointments and moving patients from the waiting room into exam rooms to complete paperwork. Less points of contact, and better social distancing.
- Barrier Protection. Don’t be surprised by our team wearing protective gear. The use of lab coats, masks and gloves are for your protection. Also, as much as we appreciate seeing your smiling face, we would also invite you to don a face mask during your next visit.
- Surface Sanitation. After each patient visit, the examination rooms will be sanitized and prepared for the next patient.
- Clear Air. We have installed HEPA filtered air cleaners in our waiting rooms and sound booths to scrub the air in between patient visits.
- Temperature Checks. Our staff will all receive temperature checks at the beginning of the day and after they return from lunch. Anyone with a fever will not be allowed to work near patients. In addition, we will be doing temperature screening on patients at check-in to ensure that no actively ill patients will be in your vicinity.
We know that the recent business shutdowns, however necessary to contain the COVID-19, have put a tremendous strain on our patients and their communicative needs. Because communication is so important for your mental and physical health, we believe it is our responsibility to stay available during this crisis to meet your needs. We hope these protective measures will help you feel more comfortable during your next visit. As always, we look forward to working with you in the next few weeks and will keep you updated as needed. By phone or email our clinic is always here to keep you connected.